Returns Policy

Thank you for shopping at [Your Company Name]! We are committed to providing you with a seamless shopping experience and want you to be completely satisfied with your purchase. Please take a moment to review our returns policy outlined below, which is designed to be fair, transparent, and in compliance with UK consumer protection laws, including the Consumer Rights Act 2015.

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1. Timeframe: You have 14 days from the date of receiving your order to notify us of your intention to return any item(s) for a refund or exchange. After notifying us, you will have an additional 14 days to return the item(s).

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2. Condition of Returns: Returned item(s) must be in their original condition, unworn, unused, and in their original packaging with all tags attached.

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3. Process for Returns: To initiate a return, please contact our customer service team at [insert contact details]. We will provide you with a returns authorisation number and further instructions on how to return the item(s). Please ensure to include the returns authorisation number with your return package.

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4. Refunds/Exchanges: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange promptly. Refunds will be issued back to the original payment method unless otherwise requested. Exchanges are subject to product availability.

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5. Exceptions: Please note that certain items are exempt from our standard returns policy, including:

Personalised or custom-made items

Perishable goods

Items marked as final sale or clearance

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6. Faulty Items: In the rare event that you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or offer you a full refund, including return shipping costs, in accordance with UK consumer protection laws.

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7. Return Shipping Costs: If you are returning an item due to a change of mind, you will be responsible for covering the return shipping costs. However, if the item is faulty, not as described, or if you are exercising your right to cancel within the 14-day cooling-off period, we will cover the return shipping costs.

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8. Contact Information: If you have any questions or require assistance with your return, please don't hesitate to contact our customer service team at in the message pannle on the side of the screen. We're here to help you!

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9. Legal Rights: Your rights as a consumer under UK consumer protection laws, including your right to a refund, repair, or replacement for faulty or not as described goods, are unaffected by this returns policy.

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10. Policy Updates: We reserve the right to update our returns policy from time to time. Any changes will be communicated to you via our website or other appropriate channels.

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Thank you for choosing Tiny Earthlings. We appreciate your business and look forward to serving you again in the future!

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Tiny Earthlings