1. What makes a toy eco-friendly?
Eco-friendly toys are made from sustainable materials such as wood, organic cotton, silicon or recycled plastics. Tiny Earthlings refrain from using any plastics, and all our products are free from harmful chemicals. Our toys are produced using only environmentally responsible manufacturing processes.
2. Are your toys safe for children?
Yes, our toys are rigorously tested to meet safety standards and regulations. They are free from toxins, BPA, PVC, and phthalates, ensuring a safe play experience for children of all ages. All our silicone toys are used with food-grade silicone so they are perfectly safe for those tiny mouths!
3. Do you offer toys for children with special needs or developmental challenges?
Yes, we strive to provide inclusive toys that cater to children of all abilities. Our curated collection includes sensory toys, educational games, and adaptive playsets designed to support children with diverse developmental needs. If you have a specific need, please don't hesitate to reach out, and we'll be happy to assist you in finding the perfect toy to match your requirements.
4. How can I ensure the toys I choose are age-appropriate?
We provide age recommendations for each toy based on developmental milestones and skill levels. However, we encourage parents to consider their child's individual interests, abilities, and supervision when selecting toys. If you need any help choosing a for your earthlings, please do not hesitate to get in touch! We're here to help :)
5. How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. Simply follow the prompts to enter your shipping and payment information.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment options like Apple Pay or Google Pay.
7. Can I track my order?
Yes, once your order has been shipped, you should receive a confirmation email with a tracking number and instructions on how to track your package. If you do not receive this, please contact us for tracking details.
8. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and standard shipping within the UK takes 5-21 business days. On rare occasions, it could take longer, in which case we will always try keep you updated on the status of your order.
9. What is your returns policy?
Our returns policy allows you to return items within 14 days of receipt for a refund or exchange, provided they are in their original condition with tags attached. Please refer to our returns policy for full details.
10. What if I receive a faulty or damaged item?
If you receive a faulty or damaged item, please contact our customer service team immediately. We will arrange for a replacement or offer you a full refund, including return shipping costs, as per our returns policy.
11. Do you offer gift wrapping or personalised messages?
This is not something we normally offer, however there are a select few items where this may be possible. Please get in touch with us to discuss gift wrapping or any customisation.
12. How can I contact customer service?
You can contact our customer service team via email at [insert email address] or on any of our social media platforms. Our customer service hours are 9:30am - 6:30pm. We aim to answer queries within 1 hour, however we do ask to allow upto 48 hours for an agent to get back to you.
13. Do you offer discounts or promotions?
Yes, we occasionally offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals.
14. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it may not be possible to cancel or modify it. However, please contact us as soon as possible, and we will do our best to accommodate your request.
15. Are my personal and payment details secure when shopping on your website?
Yes, we take the security of your personal and payment information very seriously. Our website uses industry-standard encryption technology to ensure your data is protected during transmission.
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For anything else, please feel free to contact us directly with your query and we will do out best to get back to you as soon as possible.
